Payment Policy for PixoAutoCity
Effective Date: January 3, 2025
At PixoAutoCity, we are committed to offering our customers a secure, smooth, and transparent shopping experience. This Payment Policy provides detailed information about the various payment methods we accept, the processing of payments, the security measures in place to protect your financial information, and your rights and obligations as a customer when making payments for products purchased from our online store. By using our website pixoautocity.com and completing a purchase, you agree to the terms and conditions outlined in this policy.
We understand that paying for your orders securely and efficiently is crucial to your shopping experience. Our goal is to ensure that all transactions are processed swiftly, accurately, and securely, while adhering to the highest standards of protection for your payment information.
1. Accepted Payment Methods
We offer a variety of secure payment methods to accommodate the preferences of our customers. These include:
Credit and Debit Cards:
We accept payments through the following major credit and debit cards:
- Visa
- MasterCard
- American Express
- Discover
These cards can be used for both domestic and international orders. Payment will be processed securely via an encrypted payment gateway to ensure your financial data is protected.
PayPal:
In addition to traditional credit and debit card payments, we also accept payments through PayPal, a widely-used and trusted online payment system. PayPal offers a quick, secure, and convenient method of paying for your order using funds from your PayPal account, credit card, or linked bank account.
Gift Cards and Store Credit:
If you have a PixoAutoCity Gift Card or store credit, you can use it to pay for your order. The balance of your gift card or store credit will be applied to the total value of your order at checkout. If the total exceeds the available balance on the card or credit, you can pay the difference using another payment method.
Other Payment Methods:
We may offer additional payment methods, such as Apple Pay, Google Pay, or Klarna in the future. These options will be added to the available methods at checkout when applicable.
2. Payment Processing
Once you place an order on our website, your payment will be processed according to the following steps:
Order Confirmation:
After submitting your order, you will receive an email confirming that we have received your order and are processing it. This email will include an order number and a summary of the items you have purchased. However, this confirmation does not guarantee that your order will be accepted or processed, as availability of stock and payment approval are factors in the final processing of your order.
Payment Authorization:
When you make a payment, we will immediately authorize the payment with your chosen payment provider. This step verifies that the funds are available, and the transaction is legitimate. However, the actual charge to your account will not occur until the order is successfully processed.
Payment Processing Time:
Typically, payments are processed immediately after an order is placed, but in some cases, depending on the payment method and your financial institution, it may take a few business days for the transaction to be fully processed. PayPal payments are usually processed instantly, but credit and debit card transactions may take up to 3-5 business days to reflect on your account.
Failed Transactions:
In the event that a transaction fails or an issue arises with processing your payment (e.g., insufficient funds, incorrect card details, etc.), we will notify you via email or through a message on our website. You will be asked to update your payment method and complete the purchase again. Until payment is successfully processed, your order will not be shipped.
3. Billing Information
To complete your purchase, you must provide accurate and up-to-date billing information. This includes your name, shipping address, billing address, and payment details. If the billing address provided does not match the one on file with your bank or payment provider, your payment may be declined.
By providing billing information, you represent that you are the authorized user of the payment method and that all information you provide is accurate, current, and complete. Inaccurate or incomplete information may result in delays or cancellations of your order.
If any issues arise with your payment information, our customer service team may contact you to verify your details before processing the order.
4. Taxes and Additional Charges
When making a purchase at PixoAutoCity, you may incur additional charges such as sales tax and shipping fees.
Sales Tax:
Sales tax will be applied to your order if required by the state or jurisdiction to which the products are being shipped. The applicable sales tax will be calculated during the checkout process and displayed as part of your total order amount. We are required to charge sales tax in states where we have a legal obligation to do so.
Shipping Costs:
Shipping costs will be calculated based on the shipping method selected, the weight of the items in your order, and the destination address. The total shipping cost will be displayed during checkout before you complete your purchase.
Import Duties and Taxes (International Orders):
If you are located outside of the United States, your country may impose import duties, taxes, or other fees on international orders. These fees are the responsibility of the customer, and they are not included in the price of your order or shipping charges. We recommend checking with your local customs office to understand the regulations and potential fees for importing goods.
5. Currency and Currency Conversion
All payments made on PixoAutoCity are processed in U.S. Dollars (USD). If you are located outside the United States, your payment will be converted to your local currency by your payment provider or bank. Currency exchange rates vary depending on your bank or card issuer, and additional currency conversion fees may apply. These fees are outside our control and are the responsibility of the customer.
6. Payment Security and Fraud Prevention
At PixoAutoCity, we take your payment security very seriously. We use SSL (Secure Socket Layer) encryption to protect sensitive payment information during the transaction process. This technology ensures that your payment details, such as credit card numbers and personal information, are securely transmitted.
In addition to SSL encryption, we utilize fraud prevention tools to detect and block any suspicious or fraudulent activity. These tools help ensure that the person making the purchase is the rightful owner of the payment method used.
3D Secure Verification:
For additional protection, some payment providers may require 3D Secure verification (such as Visa Secure or MasterCard SecureCode) during checkout. This additional step requires you to enter a one-time verification code sent by your payment provider to complete the purchase. This step enhances security by confirming your identity as the cardholder.
Fraud Detection:
If we detect any fraudulent or suspicious activity related to your payment, we may cancel the transaction or suspend your order until further verification is completed. In such cases, we may contact you for additional information or documentation to confirm your identity.
7. Payment Errors or Issues
If you experience any issues or errors during the payment process, such as being charged incorrectly or experiencing technical difficulties, please contact our customer service team immediately at info@pixoautocity.com. We will work with you to resolve the issue promptly.
In cases where payment errors are identified after an order has been processed, we will initiate a refund or adjustment to correct the issue. Refunds will be issued using the same payment method used for the original purchase. Depending on the payment provider, the refund may take several business days to be reflected in your account.
8. Payment Disputes and Chargebacks
If you dispute a charge or initiate a chargeback with your bank or payment provider, we will investigate the issue and work to resolve it. We encourage you to contact our customer service team directly at info@pixoautocity.com before initiating a chargeback, as many issues can be resolved without the need for chargebacks.
Unjustified chargebacks can result in delays or cancellations of future orders, and in some cases, the suspension of your account. We are committed to working with customers to resolve any issues in a fair and transparent manner.
9. Pre-Orders and Backorders
For pre-order items or products that are temporarily out of stock, your payment will be processed immediately at the time of order. We will ship the items as soon as they become available. If there is an extended delay or the item is no longer available, we will notify you and offer the option to choose an alternative product or receive a full refund.
10. Refunds and Adjustments
Refunds will be processed according to our Refund and Returns Policy. If you return an item for a refund, the amount will be credited to the same payment method you used for the original purchase. Depending on your payment provider, it may take several business days for the refund to appear in your account.
11. Contact Information
If you have any questions or concerns about our Payment Policy or need assistance with payment issues, please contact us at:
- Street: 385 Star Trek Drive, Youngstown, Florida, United States
- Phone number: 850-348-2274
- Email: info@pixoautocity.com
- Website: pixoautocity.com
12. Changes to Payment Policy
We may update or modify this Payment Policy periodically to reflect changes in payment processing, payment methods, or legal requirements. Any changes will be posted on this page, and the effective date will be updated accordingly. Please review this policy regularly to stay informed of any updates.