Pixoautocity Store Refund and Returns Policy
Effective Date: February 20, 2025
Introduction
At Pixoautocity Store, we are committed to providing high-quality products and ensuring your satisfaction. If you are not fully satisfied with your purchase, we offer a straightforward return and refund policy to make your shopping experience as smooth as possible.
Return Period
You can return most items within 30 days from the date of purchase. To qualify for a return, items must be in new, unused condition, and in their original packaging with tags still attached.
Non-Returnable Items
The following items are non-returnable:
- Final sale or clearance items
- Custom or personalized products
- Opened or used items
- Gift cards
Return Process
To return an item, please follow these steps:
- Contact our customer support team at info@pixoautocity.com to initiate the return process.
- Provide your order number and details about the item(s) you wish to return.
- Upon approval, we will provide instructions for returning the item. Customers are responsible for the cost of return shipping unless the product is faulty or damaged.
Refunds
Once your return is received and inspected, we will issue a refund to the original payment method. Please allow 7-10 business days for the refund to appear on your account. Shipping costs are non-refundable.
Exchanges
We offer exchanges for size or color swaps on most items, based on availability. If the item you request for exchange is unavailable, we will process a refund instead.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at info@pixoautocity.com. We will arrange a replacement or issue a full refund, including return shipping costs.
For any questions or assistance regarding returns, refunds, or exchanges, please reach out to us:
📍 Address: 385 Star Trek Drive, Youngstown, Florida, United States
📞 Phone Number: 850-348-2274
📧 Email: info@pixoautocity.com
🌐 Website: pixoautocity.com