Refund and Returns Policy for Pixoautocity Store

Effective from January 18, 2025

Welcome to Pixoautocity Store! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we have a comprehensive refund and returns policy to ensure your peace of mind when shopping with us. Please read the following policy carefully to understand your rights and responsibilities.

1. General Return Guidelines
At Pixoautocity, we accept returns on most items within 30 days of purchase. To qualify for a return, your item must meet the following criteria:

  • Condition: Items must be unused, undamaged, and in the original packaging with all tags attached.
  • Time Frame: Returns must be requested within 30 days from the date of purchase. After this period, unfortunately, we are unable to accept returns or exchanges.
  • Proof of Purchase: A receipt or order confirmation email must be provided to process your return. This can be sent via email to info@pixoautocity.com or included in your return package.

2. Non-Returnable Items
Some items are non-returnable due to health, safety, or hygiene reasons, including but not limited to:

  • Intimate Apparel and Personal Accessories: Once opened, these cannot be returned for health and safety reasons.
  • Gift Cards and Discount Coupons: These are non-refundable.

If you are unsure about whether an item is eligible for return, please feel free to contact us at 850-348-2274 or via email at info@pixoautocity.com.

3. How to Return an Item
Returning an item to Pixoautocity is simple and easy:

  1. Contact Us: Email us at info@pixoautocity.com or call 850-348-2274 to notify us of your intent to return the item and provide your order number.
  2. Return Authorization: Once we confirm your return eligibility, we will issue you a Return Authorization Number (RAN) and instructions on how to proceed with the return.
  3. Shipping the Item: Package your item securely, including the Return Authorization Number (RAN), your order confirmation, and any other relevant documentation. You are responsible for the cost of return shipping unless the item was defective or incorrect.
  4. Return Address: Please send the returned items to the following address:
    • Pixoautocity Store
    • 385 Star Trek Drive, Youngstown, Florida, United States
    • Attention: Returns Department

4. Refund Processing
Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. If your return is approved, we will process your refund promptly.

  • Refund Method: Refunds will be issued to the original payment method used during purchase. This may take up to 7-14 business days, depending on your bank or payment provider.
  • Shipping Costs: Original shipping fees are non-refundable, unless the return is due to an error on our part (e.g., incorrect or damaged item).

5. Exchanges
If you would like to exchange an item for a different size or color, we recommend initiating a return and placing a new order for the desired item. Exchanges are subject to stock availability, and any difference in price will be refunded or charged accordingly.

6. Damaged or Defective Items
If you receive an item that is damaged or defective, please notify us immediately at 850-348-2274 or info@pixoautocity.com. We will arrange for a return and replacement or refund, depending on your preference. Please provide:

  • Photos of the damaged or defective item.
  • Description of the damage or defect.

We will cover the return shipping costs for damaged or defective items.

7. Late or Missing Refunds
If you haven’t received your refund after the expected processing time, please check your bank account or credit card provider, as it may take additional time before the refund is officially posted. If you still haven’t received your refund, please contact us at info@pixoautocity.com or call 850-348-2274.

8. International Returns
If you are located outside the United States and need to return an item, you are responsible for any return shipping fees and customs duties. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return reaches us.

9. Contact Us
If you have any questions or concerns regarding our refund and returns policy, or if you need assistance with your return, please don’t hesitate to reach out to our customer support team:

We are dedicated to providing you with excellent customer service and a seamless shopping experience. Thank you for shopping with Pixoautocity Store, and we hope you enjoy your premium fashion and accessories!